Stocker Lodish owns and manages Dependable Office Supply himself.  He personally meets with each large institutional client and handpicks the account representatives he believes should be in charge of supervising the activity on that account.  He continues to meet with each large client 3-4 times a year in order to cultivate those relationships, keep the customers satisfied, and prospect for referrals.

The company’s lifeblood for these institutional clients is it’s inventory management system.  Joe Hardware, the Vice President of Operations and Finance, designed the system for the company, pursuant to the specifications and requirements of Mr. Lodish.  The logistics strategy regarding inventory management is designed to make efficient use of storage space and provide for an effective turnover mechanism regarding the specific products in inventory based on customer demand conditions.  In addition to maintaining the inventory system in-house, Joe operates as CFO for Dependable Office Supply -- he coordinates the accounting activities, most of which are out-sourced to an accounting firm which specializes in businesses with high inventory turnover.

Mr. Hardware has a B.A. degree in M.I.S. from Impressive State University, and he worked for two years after his graduation in the M.I.S. department at the regional headquarters of Office Megapolis before accepting an offer with Acme three years ago. In the last three years, Joe had been promoted up through the management in the M.I.S. department at Acme, and was named regional MIS manager for the region including Millennium City last year.  One of Joe's first recommendations was the implementation of a customized inventory system he developed for the stores in his region.  The national headquarters of Acme due to incompatibility denied his recommendation with their national computer inventory tracking system.  Joe had been frustrated by the lack of responsiveness to his system, and jumped at the chance to create a more efficient environment while working for Stocker Lodish.

In addition to Joe, Dependable Office Supply has one other Vice-President.  Laura Amiable is the company’s Vice President of Personnel and Human Resources.  Laura's job includes authoring and updating the company's policies and procedures manual, ensuring compliance with legal and industry-standard regulations concerning worker's compensation and employment practices, and supervising performance reviews, job description, recruiting, etc.

Ms. Amiable has been the Assistant Director of Human Resources at Office Megapolis for three years.  She also graduated from Impressive State University with a B.A. in psychology.  After graduating, she joined the Office Megapolis Human Resources department where she has worked for the last twelve years.  During that period of time, Laura received her M.B.A. in Human Resources from the Executive M.B.A. program at Impressive State University.  She left Office Megapolis to become the VP at Dependable Office Supply in order to run her own department -- her boss at Office Megopolis had been thirteen years from retirement, and was not eligible for further promotion.

Dependable Office Supply has twenty-six full-time employees, and has divided it’s organization according to the classification of customers.  The "front-line" (the terminology Stocker Lodish uses for those who have the initial and majority of contact with the customers) is organized based on the manner with which customers are typically interfaced.  For example, the company has ten full-time "floor personnel," six of whom are usually on duty at any one time.  These individuals are the persons one would encounter in the store.  Three are usually involved in checkout, while the other three are answering questions about merchandise on the floor.   Two of these individuals are managers, and one of the two is usually on duty.

It also has five customer service representatives to assist institutional clients.  Most of their efforts are concentrated on taking orders by phone, returning calls in order to provide information to the clients, coordinating with inventory stock clerks to fill orders for delivery, and managing account activity and collections.  One of these five individuals is a manager, and another is on a "management training" track as designed by Laura Amiable.  These representatives are expected to be on duty from 7:30 - 4:30 Monday through Friday, but many work much longer hours.

The company has a full-time staff of three delivery persons, who each work five shifts per week.  Two are usually on duty during the day, and one is always there during the evening.  The drivers are responsible for verifying that orders are filled correctly and delivered to institutional clients.  The delivery persons do not have a manager among them.  A member of the inventory stocking team manages them.

Dependable Office Supply has five full-time inventory stock clerks.  There is one manager among them, Jim Lodish, (the nephew of Stocker Lodish) who also manages the drivers.  Jim is responsible for maintaining the inventory tracking system developed by Joe Hardware, and for purchasing additional inventory.

Decisions regarding the inventory mix are made by Stocker Lodish personally after weekly managers meeting.  If a customer service representative feels that action is needed more quickly, he or she petitions Mr. Lodish directly.

The company plans to relocate it’s offices and store to 123 Galaxy Blvd. (at the corner of Galaxy and Avenue of the Planets).  A very large and elegant restaurant had previously occupied the site.  The current owner, a property management firm, has offered to remodel the facility, and the plans include ample room for office space and a store.  The location is a prime address in Millennium City.  Thousands of persons pass the corner each day, and skyscrapers full of professional corporations surround the building.